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iGuard/inSight User Guide
Release 7.0.0.4
169
Contact Technical Support
For troubleshooting assistance, you can contact Reconnex Technical Support by telephone or
email.
Phone: (866) 940-4580 or (650) 940-1430
Email: support@reconnex.net
Customer Support Portal: www.reconnex.net/support/support_portal.php
http://www.reconnex.net/portal
Create a Technical Support Package
If you need help from Reconnex Technical Support, the fastest way to get a problem resolved is to
download and send a technical support package.
The tar file that is created by this process will have all of the relevant data for your system, allowing
a support engineer to troubleshoot your system remotely.
1. Go to System > System Administration > Advanced > Logs > Create Tech
Support Package.
The package will be placed under the log heading.
Note: It may take a few minutes to complete the request.
2. Download the compressed tar file (*.tgz).
3. Open the file to verify its contents or save it.
4. If you are satisfied with the results, email the file to [email protected].
Depending on the situation, your Reconnex Technical Support engineer may ask you to select
some of the other links on the Utilities, Alerts or Logs pages to provide other specific information.
- User Guide 1
- Copyright 2
- Contents 3
- The Reconnex Solution 9
- Features of Release 7.0.0.4 10
- Reconnex Architecture 11
- Use Cases 12
- Find Confidential Documents 13
- Find Covert Email 13
- Find Data Leaked in the Past 15
- Find Encrypted Traffic 17
- Using the System 33
- Custom Dashboard Viewing 34
- Incident Viewing Options 35
- Get Incident Details 36
- Sort Incidents 39
- Incident Examples 39
- Delete Incidents 41
- Filter by Time 42
- Filter by Group 44
- Clear Filters Regularly 45
- Filtering Examples 45
- Save a Report 48
- My Reports 49
- Schedule a Report 50
- Report Examples 50
- Export a CSV Report 51
- Export a PDF Report 52
- Copy Report Views to Users 56
- Delete a Report 57
- Create a Case 59
- Assign a Case 60
- Delete a Case 62
- Add to an Existing Case 62
- Change Owner of a Case 65
- Change Priority of a Case 65
- Change Resolution of a Case 65
- Before Searching 66
- Command Line Identifiers 67
- North America 69
- South America 69
- Middle-East and Asia 71
- Asia-Pacific 72
- Africa 73
- Antarctica 75
- Europe 75
- Create Compound Queries 76
- Capture Chat Sessions 76
- Distributed Searching 77
- Search by Concept 77
- Search by Content Type 78
- Content Types 79
- Formats 79
- Search by Digest 80
- Search by Email Address 80
- Search by File Size 81
- Search by File Type 81
- Search by Filename 81
- Search by IP Address 82
- Search by Keywords 82
- Find all of the words 83
- Find the exact phrase 83
- Search by Location 85
- Search by Port Number 86
- Search by Protocol 87
- Search by Time 88
- Search by URL 88
- Search by User ID 89
- Search for Images 89
- Search for Fleshtone Images 90
- Search Limitations 91
- Word Limitations 92
- Use Keyword Search Shorthand 94
- Use Logical Operators 95
- Regulatory Policies 96
- Custom Policies 97
- What is Activation? 97
- Policy-Based Activation 97
- Activation and Inheritance 97
- Create a Policy 98
- View a Policy 99
- Edit a Policy 99
- Delete a Policy 100
- Execute a Policy 100
- Publish a Policy 100
- Unpublish a Policy 101
- Rename a Policy 101
- Use a Policy as a Template 102
- Change Ownership of a Policy 103
- Rule-Based Activation 104
- View Rules 105
- Create a Rule 105
- Tune a Rule 106
- Example 107
- Edit a Rule 108
- Delete a Rule 108
- Create an Action Rule 109
- Apply an Action Rule 111
- Delete an Action Rule 112
- Standard Concepts 113
- Create a Concept 116
- Concept Conditions 118
- Regular Expression Syntax 119
- Create a Network Concept 120
- Standard Templates 123
- Create a Template 124
- Delete a Template 126
- Managing the System 127
- Alert Types 128
- Filter Alerts 128
- Set Up Alert Notification 129
- Manage Users and User Groups 130
- Preconfigured User Groups 131
- Add a User Group 132
- Assign Permissions 133
- Role-Based Multi-User Access 134
- View Group Permissions 134
- Tasks Permissions 134
- Policy Permissions 135
- Change Password or Profile 136
- Create a Failover Account 137
- Find Permissions 137
- Primary Administrator 138
- Audit Log Actions 138
- Recognized User Activities 139
- Audit Log Editing 144
- Audit Log Filtering 145
- System Administration 146
- Setup Wizard 147
- Capture Filter Types 148
- Capture Filter Actions 148
- Reprioritize Capture Filters 155
- Activate a Capture Filter 156
- Deploy Capture Filters 157
- Modify a Capture Filter 158
- Delete a Capture Filter 158
- Filter Out Files by Size 158
- 10. Save 163
- View Objects 164
- System Logging 165
- Managing Disk Space 167
- Using Directory Services 168
- Using an LDAP Server 169
- Managing Devices 174
- Contact Technical Support 177
- Power Redundancy 178
- Mechanical Loading 179
- Circuit Overloading 179
- Reliable Earthing 179
- Release 7.0.0.4 181
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