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Reconnex Corporation
52
Release 7.0.0.4
3. Apply.
After you Apply the case, the Case List launches, showing you that the case has been
added.
Note: You can customize columns for your cases if you want to change the configuration of the
information.
Assign a Case
You can assign an incident to a case, or you can assign a case to a new owner.
Assigning an incident to a case is essentially the same as opening one.
1. Select one or more incidents.
2. Pull down the Actions menu.
3. Select Assign to Case > New Case.
- User Guide 1
- Copyright 2
- Contents 3
- The Reconnex Solution 9
- Features of Release 7.0.0.4 10
- Reconnex Architecture 11
- Use Cases 12
- Find Confidential Documents 13
- Find Covert Email 13
- Find Data Leaked in the Past 15
- Find Encrypted Traffic 17
- Using the System 33
- Custom Dashboard Viewing 34
- Incident Viewing Options 35
- Get Incident Details 36
- Sort Incidents 39
- Incident Examples 39
- Delete Incidents 41
- Filter by Time 42
- Filter by Group 44
- Clear Filters Regularly 45
- Filtering Examples 45
- Save a Report 48
- My Reports 49
- Schedule a Report 50
- Report Examples 50
- Export a CSV Report 51
- Export a PDF Report 52
- Copy Report Views to Users 56
- Delete a Report 57
- Create a Case 59
- Assign a Case 60
- Delete a Case 62
- Add to an Existing Case 62
- Change Owner of a Case 65
- Change Priority of a Case 65
- Change Resolution of a Case 65
- Before Searching 66
- Command Line Identifiers 67
- North America 69
- South America 69
- Middle-East and Asia 71
- Asia-Pacific 72
- Africa 73
- Antarctica 75
- Europe 75
- Create Compound Queries 76
- Capture Chat Sessions 76
- Distributed Searching 77
- Search by Concept 77
- Search by Content Type 78
- Content Types 79
- Formats 79
- Search by Digest 80
- Search by Email Address 80
- Search by File Size 81
- Search by File Type 81
- Search by Filename 81
- Search by IP Address 82
- Search by Keywords 82
- Find all of the words 83
- Find the exact phrase 83
- Search by Location 85
- Search by Port Number 86
- Search by Protocol 87
- Search by Time 88
- Search by URL 88
- Search by User ID 89
- Search for Images 89
- Search for Fleshtone Images 90
- Search Limitations 91
- Word Limitations 92
- Use Keyword Search Shorthand 94
- Use Logical Operators 95
- Regulatory Policies 96
- Custom Policies 97
- What is Activation? 97
- Policy-Based Activation 97
- Activation and Inheritance 97
- Create a Policy 98
- View a Policy 99
- Edit a Policy 99
- Delete a Policy 100
- Execute a Policy 100
- Publish a Policy 100
- Unpublish a Policy 101
- Rename a Policy 101
- Use a Policy as a Template 102
- Change Ownership of a Policy 103
- Rule-Based Activation 104
- View Rules 105
- Create a Rule 105
- Tune a Rule 106
- Example 107
- Edit a Rule 108
- Delete a Rule 108
- Create an Action Rule 109
- Apply an Action Rule 111
- Delete an Action Rule 112
- Standard Concepts 113
- Create a Concept 116
- Concept Conditions 118
- Regular Expression Syntax 119
- Create a Network Concept 120
- Standard Templates 123
- Create a Template 124
- Delete a Template 126
- Managing the System 127
- Alert Types 128
- Filter Alerts 128
- Set Up Alert Notification 129
- Manage Users and User Groups 130
- Preconfigured User Groups 131
- Add a User Group 132
- Assign Permissions 133
- Role-Based Multi-User Access 134
- View Group Permissions 134
- Tasks Permissions 134
- Policy Permissions 135
- Change Password or Profile 136
- Create a Failover Account 137
- Find Permissions 137
- Primary Administrator 138
- Audit Log Actions 138
- Recognized User Activities 139
- Audit Log Editing 144
- Audit Log Filtering 145
- System Administration 146
- Setup Wizard 147
- Capture Filter Types 148
- Capture Filter Actions 148
- Reprioritize Capture Filters 155
- Activate a Capture Filter 156
- Deploy Capture Filters 157
- Modify a Capture Filter 158
- Delete a Capture Filter 158
- Filter Out Files by Size 158
- 10. Save 163
- View Objects 164
- System Logging 165
- Managing Disk Space 167
- Using Directory Services 168
- Using an LDAP Server 169
- Managing Devices 174
- Contact Technical Support 177
- Power Redundancy 178
- Mechanical Loading 179
- Circuit Overloading 179
- Reliable Earthing 179
- Release 7.0.0.4 181
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